Coaching isn't always easy, but it can be extremely rewarding and there are coaching principles that you can adopt to ensure more effective employee engagement. Providing and receiving effective feedback is challenging, too, but there are keys to effective feedback. You can put it all together by reflecting on your leadership style and focusing your choices to produce meaningful results. This course will cover the key aspects of coaching, including the five principles of coaching, the factors in effective employee engagement, and how to prepare to initiate conversations. You'll then learn how to provide effective feedback and how to conduct difficult conversations. Finally, you'll explore the importance of reflecting on your leadership style, creating a personal development plan, and focusing your choices. This course was originally created by Global Knowledge (GK).

Join Superbia for a special learning session with Jeannie Gainsburg, author of "The Savvy Ally" as we explore LGBTQIA2S+ Etiquette and Common Bloopers. You can check out "The Savvy Ally" on Percipio as a Book Summary or Audio Summary if you want to get started today. LGBTQ+ terms and identities are constantly changing. It is difficult to keep up. Many people feel intimidated by all the changes and are silenced by the fear that they will accidentally say something that will offend someone. This workshop helps relieve this anxiety by offering easy respectful language tips and suggestions for how to mess up properly. Participants will leave with a list of the most common LGBTQ+ etiquette bloopers, better language suggestions, best-practice communication tips, and an increased confidence in their ability to have respectful interactions with and about LGBTQ+ people. Allies can create safer spaces with their language choices and this workshop shows them how.

The stress that comes with work pressures can be overwhelming. But while you can't control the external events that lead to pressure, you can be proactive at recognizing stress and pressure, and consciously choose how you react. This allows you to use pressure to sharpen your focus and energize your work instead of being rolled by its force and dragged under its waves. In this course, you'll learn what situations are likely to trigger pressure, and how stress affects you physically and mentally. You'll also learn daily methods to make you more resilient to the challenges of pressure and stress, techniques for developing the mental flexibility to adjust to a high-pressure situation, and how to take action in the midst of one.