Customer Service: Core Concepts & Methods (Online Courses)
Elevate your career trajectory with our premier online course, designed to sharpen your competitive edge. Explore our curated selection of top-tier digital programs to hone your skills and propel your professional journey forward. Experience transformative learning tailored to empower your career advancement in today's dynamic landscape.
Price on Request
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This Course Includes
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2 hours 5 minutesof self-paced video lessons -
5 Programscrafting your path to success -
Completion Certificateawarded on course completion
Expert Insights on Call Center Operations Management
Price on Request
20 minutes
Call centers have long been ground zero for customer complaints, so employees need the best customer service training possible. Top-notch training reduces turnover and increases the effectiveness of employees in customer service operations.
Perks of Course
Certificate: Yes
CPD Points: 21
Compliance Standards: AICC
Expert Insights on Establishing a Positive Work Culture
Price on Request
25 minutes
Company culture is a like a garden: You can have a dark, depressing place where people wilt and wither, or you can have a thriving environment that nurtures growth, creativity, and inclusion. Where would you rather be?
Perks of Course
Certificate: Yes
CPD Points: 23
Compliance Standards: AICC
Expert Insights on Ethics
Price on Request
25 minutes
Simply put, ethics is putting morals before profits. Just as doctors promise to "do no harm," businesses are learning to maximize the positive and minimize damage. In a world with increasing transparency, ethics can make or break a company.
Perks of Course
Certificate: Yes
CPD Points: 24
Compliance Standards: AICC
Expert Insights on Firing
Price on Request
20 minutes
Termination is a necessary evil. To make the process less painful, it helps to know why employees fall short of expectations and how to assess their value. It also helps to keep in mind the positive side-yes, the positive side-of firing.
Perks of Course
Certificate: Yes
CPD Points: 19
Compliance Standards: AICC
Expert Insights on Giving Feedback
Price on Request
35 minutes
Think about the last time you received feedback. Did it motivate you? Did it make you better at your job? The type of feedback we receive and how that feedback is communicated affects whether we are high-performers or lackluster employees.
Perks of Course
Certificate: Yes
CPD Points: 33
Compliance Standards: AICC