Success is both an outcome and a mindset. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction. In this course, you'll learn how moving to a different mindset can help you deliver outstanding customer service, and what key practices can help establish a good personal mindset for any service situation. You'll also learn to recognize how professional values manifest during customer service interactions, how to develop an attitude of a customer service professional, and what strategies demonstrate a customer-centric service mindset. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.

Kubernetes provides various tools specifically designed to run enterprise-class, cloud-enabled, and web-scalable IT workloads with configurable resource limits. To get the most out of this service, deriving the right Kubernetes cluster architecture is essential. In this course, you'll explore how Kubernetes built-in tools are used to work with the overall Kubernetes system. You'll examine, among other items, the Container Runtime Interface, workloads in Kubernetes, and the lifecycle of a Pod. You'll then use kubeadm to create and bootstrap Kubernetes clusters. You'll create deployments with labels and employ label selectors to filter Kubernetes objects. You'll utilize kubectl to deploy applications, inspect cluster resources, authenticate against an API server, and modify labels. You'll configure Kubernetes clusters to run a combination of Linux and Windows nodes. You'll also create namespaces and LimitRange objects and Pods for these namespaces.