When valuable top performers choose to terminate their contracts to take up more challenging positions elsewhere, it can be a consequence of poor performance management. Identifying a performance problem early and diagnosing it accurately is key to managing performance effectively. You've got to involve employees in what might be difficult conversations to discover actual root causes and come up with the best possible solutions. In this course, you'll learn how to detect, identify, and question problems in your workplace, determine the scope, frequency, and impact when they occur, and diagnose root causes - both external and internal - to help find the best solution and avoid a contract termination of a valuable employee.

To achieve business goals, you need to boost performance and growth in critical areas. Identifying these areas requires instituting the most suitable performance measurement systems. In this course, you'll learn how managing performance can be aided by identifying a performance problem using performance measurement systems. You'll also learn how to work with a key performance indicator (KPI).

Few tasks make managers more uncomfortable than conducting performance appraisals - especially when an employee has a performance problem. It doesn't have to be this way. Difficult conversations, and even terminations, can often be avoided with some effective planning to establish goals, competencies, and performance requirements. Appraisals assist with managing performance, as they encourage employees to perform their jobs well because they're addressing the highest priority responsibilities and operating in a way that the organization expects. Managing performance in top performers, who are particularly valuable to the company, requires challenging and engaging them so they don't terminate their contracts to go look for challenges elsewhere. In this course, you'll learn about developing an employee performance plan and monitoring ongoing performance so there are no unhappy surprises at performance review time.