Security risks are high online and businesses need flexibility to adapt to change if they are going to navigate online interactions safely. Staying current on digital innovation and security guidelines ensures your company's resilience against threats to secure data management. This course will explore some responsibilities when interacting in an online world so you can become a good corporate digital citizen and reduce your data security risk.

It's not always easy to decide between right and wrong at work. Making ethical decisions can help you to discern the right thing to do in difficult situations. You might think that business ethics are only an issue for upper management, but in fact, every employee should understand the importance of ethical decision making. In this course, you'll learn some common myths about business ethics. You'll learn about different approaches to ethics, the values and standards in a typical code of conduct, and how to develop your own code. You will also learn ways to overcome obstacles to ethical behavior and steps for making ethical decisions.

In business, the best communicators tailor what they say based on other people's perspectives, goals, and feelings. Communicating with diplomacy and tact allows you to be more persuasive and build stronger relationships. In this course, you'll learn about tact and diplomacy: what they are, and how enhancing your business communication skills through their employment can be of value. You'll also learn skills and strategies to put tact and diplomacy to work for you.

You'll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.