Eighty percent of your day is spent at work. Whether you commute to an office or work from home, to a huge degree your professional success depends on your likability. Think about all your professional interactions; you work on team projects, collaborate on conference calls, sit in meetings, talk to clients, etc. These and more are situations that require your ability to be liked. However, it's not a popularity contest. Being liked doesn't mean you give up your professional integrity. Although it's not possible to be liked by everyone, this course teaches you techniques to be likable and respected by your colleagues and boss. You will also learn how to ‘get over it' when someone in the workplace does not like you.

Your relationship with your manager has a huge impact on both of your careers. Frankly, you depend upon each other for success. Your manager's support, guidance, and direction help you do your job better. And your good work makes your manager look good. Effectively managing this relationship can increase your productivity, help you meet your personal career goals, and last but not least, make your time at work more enjoyable and rewarding. In this course, you will learn the importance of managing relationships, and ways to build great manager relationships by recognizing their agenda and management style. You will also learn strategies for building a strong professional relationship with your manager, and various ways you can become aligned with your manager. You will find that to work more effectively with your manager, you need to develop a rapport and make workplace interactions mutually beneficial (win-win).

Building good working relationships with any colleague takes time and effort, but when colleagues are from different cultures, creating productive relationships may be more challenging. Cultural differences can impact communication and even steer it away from the intended purpose. When you compound cultural differences with the need to communicate virtually, achieving effective communication becomes even more formidable. In this course, you will learn communication strategies that will help you to effectively build and maintain relationships with culturally diverse colleagues around the globe. From building initial rapport to sharing information, brainstorming, and preventing conflicts, you'll be able to recognize behaviors that will enable you to communicate effectively and achieve your business goals.

Effectively communicating with customers is essential to the success of any customer-oriented business. Adapting to the different communication styles and emotions of customers will help you build customer relationships through better customer conversations. Improving conversations with customers enables an efficient, high quality client service (CS). This course explains how to adapt to the different communication types and identify the common emotions that customers experience when contacting a support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents.

Developing and maintaining relationships with your peers at work can lead to success for both you as an individual, and for your organization. A supportive peer network can provide you with a wide variety of expertise and institutional knowledge and enable you to leverage other people's networks. The workplace of today poses some challenges with diversity in workforce and remote teams who are separated physically. In this course, you'll explore how to identify the different peers in your organization who may be important in meeting your goals or may form a support base for you. You'll also learn how to develop and maintain solid, mutually beneficial relationships with the different peers in any environment.

Effectively communicating with customers increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service (CS) by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the customer's needs.