Working at a customer support center or help desk environment can be challenging. Customers can sometimes be demanding and unreasonable, leading to conflict and stress. The customer service representative (CSR) who aims for service excellence can improve customer relationships by understanding the emotional needs of each customer and adapting to how they communicate. In this course, you'll learn how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress, and you'll explore how a positive approach and attitude can benefit client service (CS).

People react to high pressure differently. Learning to cope with pressure and handling stress are very important, because you don't want pressure to have a negative impact on your performance. In this course, you'll learn about managing stress and pressure, situations that trigger pressure, and how pressure can become stress. You'll also look at how stress affects you emotionally and physically, and how to respond to it. And you'll also learn strategies for managing stress by ensuring you have the right attitude, taking control under pressure, and using performance management to cultivate a "success mentality." You can then optimize your own performance, and prepare to cope with stressed colleagues.

The holiday season can be stressful all on its own, but add the COVID-19 pandemic and you have the potential for increased anxiety. With health concerns and potential financial worries, coupled with being inside for the winter, some relationships might be feeling the tension of too much togetherness. "At the beginning of the pandemic, I was hearing a lot from couples that I work with, about how much they were appreciating the ability to spend more time together," says Dr. Jennifer Vencill, a Mayo Clinic psychologist. "But that story is starting to shift a little." (Published 12/28/2020)

Eating disorders are complex medical issues, and the COVID-19 pandemic has created additional challenges for people who battle these disorders. For some, being home with constant access to food is difficult. For others, the lack of social support is a struggle. Now isolation and stress are contributing to an increased risk of people developing eating disorders. (Published 12/07/2020)

The COVID-19 pandemic has forced changes to daily life, and disrupted normal routines at work, at school, and at home. Physical isolation can negatively affect mental health, and constant news coverage can bring fear and anxiety about the disease. How can you best cope in these uncertain times? (Published 04/17/2020)

When you're constantly adding items to your never-ending to-do list, feeling overwhelmed at work and at home, and finding your health and relationships negatively impacted, you are likely experiencing stress. Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. But while you may not always be able to control the external events causing your stress, by applying mindfulness techniques, you can control your reactions to them. This course explains the physiological, behavioral, and psychological signs and symptoms of stress and where it can come from. It outlines strategies for maintaining work/life balance and managing stress. It also covers ways to change your responses to stress and make them more positive and how to use relaxation techniques and adopting mindfulness to help you focus.

If you're feeling anxious right now, you're not alone. The world is scary, and new ways of working bring tremendous uncertainty. Left unchecked, anxiety creates burnout and drives poor decision-making. But here's the good news: Understanding your anxiety is a leadership strength! If you know how to manage it, anxiety can motivate us to be better colleagues and leaders. We will be more productive, creative, and able to work through challenges. Anxious person, business owner, author of Hiding in the Bathroom and host of HBR's The Anxious Achiever podcast Morra Aarons-Mele will help you stop avoiding your anxiety--- and learn to thrive because of it.