Upon successful completion of the Introduction to Tourism and Hospitality Award, participants may pursue the following paths:
- Further education: Enroll in a Level 2 or equivalent course in tourism and hospitality for more specialized knowledge.
- Employment: Apply for positions in hotels, restaurants, travel agencies, and other tourism and hospitality settings.
Course Overview:
Target Demographic:
- Beginners interested in entering the tourism and hospitality industry.
- Individuals seeking a career change.
- Age Range: 16+ with basic literacy and numeracy skills.
Course Duration:
10 Weeks and assessed
Course Modules and Schedule:
Module 1: Introduction to Tourism and Hospitality
- Overview of the industry
- Types of tourism
- Career opportunities
Module 2: Principles of Customer Service
- Customer service excellence
- Communication skills
- Handling complaints
Module 3: Hospitality Operations Basics
- Hotel operations overview
- Introduction to food and beverage services
- Role of housekeeping
Module 4: Introduction to Travel Services
- Types of travel services
- Role of travel agencies
- Introduction to tour operations
Module 5: Food and Beverage Service Fundamentals
- Basic food hygiene
- Food and beverage service types
- Menu knowledge
Module 6: Introduction to Event Management
- Types of events
- Event planning basics
- Role of an event coordinator
Module 7: Health and Safety in Tourism and Hospitality
- Health and safety regulations
- Risk assessment
- Emergency procedures
Module 8: Digital Skills in Tourism and Hospitality
- Importance of digital presence
- Social media basics
- Online booking systems
Module 9: Sustainability in Tourism and Hospitality
- Principles of sustainable tourism
- Environmental stewardship
- Social and economic impacts
Module 10: Career Planning and Development
- Building a professional CV for the industry
- Interview skills and techniques
- Effective job searching strategies
- Assessment portfolio
Progression Route:
Upon successful completion of the Introduction to Tourism and Hospitality Award, participants may pursue the following paths:
- Further education: Enroll in a Level 2 or equivalent course in tourism and hospitality for more specialized knowledge.
- Employment: Apply for positions in hotels, restaurants, travel agencies, and other tourism and hospitality settings.