Courses Details

Course Overview:

This course is designed for individuals who wish to enter into administrative roles in any company as well as persons who are already employed and wish to gain certification in this area. Graduates can be employed within health care centers, hospitals, government agencies, doctors’ offices, pharmacies, dental
offices etc.

This course provides a detailed overview of the roles, responsibilities, and skills required for effective medical administration. It covers a range of topics from medical terminology to healthcare systems, office management, patient communication, and compliance with healthcare laws and ethics.

Modules:

Module 1: Introduction to Medical Administration

• Overview of the healthcare system.
• Roles and responsibilities of a medical administrator.
• The importance of administrative roles in healthcare settings.

Module 2: Medical Terminology

• Basic medical terminology.
• Understanding anatomical terminology.
• Common abbreviations and symbols used in healthcare.

Module 3: Medical Terminology II

• Disease processes and terminology.
• Pharmacological terms.
• Diagnostic procedures and terminology.

Module 4: Healthcare Documentation and Records Management

• Types of healthcare documents.
• Principles of managing medical records.
• Confidentiality and security of patient records.

Module 5: Medical Office Management I

• Basics of medical office operations.
• Appointment scheduling and calendar management.
• Managing office supplies and equipment.

Module 6: Medical Office Management II

• Billing and coding basics.
• Insurance processing and verification.
• Handling financial transactions and petty cash.

Module 7: Patient Communication and Customer Service

• Effective communication skills in healthcare.
• Managing patient inquiries and concerns.
• Principles of customer service in healthcare.

Module 8: Medical Law and Ethics

• Understanding healthcare laws.
• Ethical issues in medical administration.
• HIPAA compliance and patient rights.

Module 9: Health Information Technology

• Introduction to Electronic Health Records (EHR).
• Utilizing healthcare management software.
• Basics of data entry and management in medical databases.

Module 10: Professional Development and Workplace Skills

• Time management and organizational skills.
• Stress management in a healthcare setting.
• Professional communication and teamwork.
• Critical thinking in medical administration.
• Handling emergencies and unforeseen problems.
• Decision-making processes in a healthcare context.

Modules 11: Case study Project and Review and exam

• Students complete a project simulating real-world medical administration scenarios.
• Final review of key concepts and skills.
• Preparation for the final assessment.

Learning Outcomes:

Upon completing this course, participants will be able to:

• Understand and use medical terminology effectively.
• Manage healthcare documentation and adhere to compliance standards.
• Efficiently manage medical office operations, including billing and scheduling.
• Communicate effectively with patients and healthcare professionals.
• Apply basic principles of medical law and ethics in everyday work.

This course blends theoretical knowledge with practical applications, preparing participants for a successful career in medical administration. Interactive elements like case studies, role-playing scenarios, and a capstone project ensure an engaging and comprehensive learning experience.

Accreditation

Eduqual